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IT Support and Engagement Officer

This role will incorporate a range of support services which includes activities such as Service Desk duties, telephone and email support, recording faults, supporting the setup of new systems and upgrading existing systems, trouble shooting and escalating IT faults. The IT Support Officer will work as part of the team providing efficient IT services and excellent standards of support throughout the organisation. The post holder will be expected to be professional, have technical competence and good communication skills.

Key Duties:

  • The provision of first line support for incidents and service requests, logging and responding to all contacts from system users, including site visits or the usage of remote access tools
  • To carry out initial diagnosis on all logged issues/incidents, take appropriate steps to resolve or escalate to 2nd line support, and accurately record the incident details and any actions taken within the Service Desk software
  • To make recommendations for improvements to support services and procedures and make additions and enhancements to the Knowledge database
  • To configure and install hardware and software, including upgrades and service packs and provide end user training where required
  • To maintain, clean and service equipment to operational schedules
  • To assist in the maintenance and control of IT logs, registers, and documentation

Skills and Experience:

  • Good understanding of the general IT Service offering
  • PC build and configuration capabilities
  • Experience of providing first line IT support
  • Good IT skills with experience of Hardware and Software installs
  • Good problem solver
  • Strong interpersonal skills

Hours of work to be Monday to Friday 09.00 to 17.00

This placement is looking to last up to 6 month for the right candidate



  • Group Head Office
  • Prestige House
  • 12 Bowlalley Lane
  • Hull
  • East Yorkshire
  • HU1 1XR
  • T: 01482 212581
  • F: 01482 212 880
  • Leeds Branch
  • 64 Wellington Street
  • Leeds
  • LS1 2EE
  • T: 0113 2436279
  • T: 0113 2458604
  • Dereham Branch
  • 15 Aldiss Court
  • Dereham
  • Norfolk
  • East Anglia
  • NR19 1TS
  • T: 01362 293120
  • F: 01362 690876
  • 7 Northumberland Street
  • Huddersfield
  • HD1 1RL
  • T: 01484 905199
  • Specialists in:
  • Ex-offender Employment Experts
  • The Quadrant
  • Nuart Road
  • Beeston
  • Nottingham
  • NG9 2NHL
  • T: 0115 7043391
  • Specialists in:
  • Providing staff to the criminal justice sector

Prestige Recruitment LTD. Registered in England No: 04098721.

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