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Help Desk / Switch Board Operator

Prestige Recruitment Specialists are currently looking to recruit a temporary Help Desk / Switch Board operator to work within Castle Hill Hospital.

The role will be located within the porterage department providing a point of contact for wards/departments responding to internal and external calls for Help desk and Switchboard calls. This is a full time position and will require you to be able to work on a shift pattern 5 days out of 7 so weekend working will be required on a rotational basis, the two shift patterns are

07.00 - 16.00 and 15.00-23.59

Job Role

Answer help desk calls in a timely and professional manner; inputting data onto the system ensuring information is correct and accurate. Efficiently respond to callers contacting the help desk by assisting the caller to accurately report the nature of the job or enquiry by leading them through a series of questions. Produce a job request and record on the relevant system. Assign tasks to the porters over the radio or telephone using the correct radio etiquette. Prioritise and co-ordinate patient movements, emergency transfers, equipment movements and non-patient transport. Answer switchboard calls in a timely and professional manner ensure callers are transferred accurately, deal with a range of enquiries including unusual queries which require problem solving skills Communicate with a wide range of people both within the Trust and outside agencies. Excellent communication skills, including tact and diplomacy. Portray a confident positive manner and reassure callers when necessary. Maintain effective working relationships and communication channels with departmental colleagues and other departments/users Contribute to any change, implementation of new systems and work practices. To liaise efficiently with all outside agencies and maintaining effective working relationships and communication channels with other departments.

Person Specification

 Good standard of secondary education to GCSE level or equivalent

 Demonstrable PC and keyboard experience

 Keyboard skills

 Basic IT skills with a knowledge of Microsoft Office based applications

 Experience of working within an office environment

Customer care experience

 Ability to liaise with people at all levels, internal and external to the organisation

 Clear telephone voice and manner, good hearing, reliable, polite, friendly, helpful disposition


A DBS check will be required for this role, as the role is based within the NHS you will also need to be up to date with your Covid 19 Vaccinations


  • Group Head Office
  • Prestige House
  • 12 Bowlalley Lane
  • Hull
  • East Yorkshire
  • HU1 1XR
  • T: 01482 212581
  • F: 01482 212 880
  • Leeds Branch
  • 64 Wellington Street
  • Leeds
  • LS1 2EE
  • T: 0113 2436279
  • T: 0113 2458604
  • Dereham Branch
  • 15 Aldiss Court
  • Dereham
  • Norfolk
  • East Anglia
  • NR19 1TS
  • T: 01362 293120
  • F: 01362 690876
  • 7 Northumberland Street
  • Huddersfield
  • HD1 1RL
  • T: 01484 905199
  • Specialists in:
  • Ex-offender Employment Experts
  • The Quadrant
  • Nuart Road
  • Beeston
  • Nottingham
  • NG9 2NH
  • T: 0115 7043391
  • Specialists in:
  • Providing staff to the criminal justice sector

Prestige Recruitment LTD. Registered in England No: 04098721.

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