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Help Desk Support and Product Trainer

Prestige Recruitment Specialists are currently recruiting for a proactive and enthusiastic Product Trainer for a developer and supplier of planning software based in Hull. The ideal candidate will have graduate level education or higher and be a career driven individual.

Job Purpose:
• To deliver customer support over the telephone on the help desk and face to face training to school finance managers
• Keep up to date the relevant user guidance notes and training materials
• Contact existing users for customer care and book additional training sessions
• Support customers through calls to the support desk
• Liaise with developers to resolve technical issues
• Provide the developers with correct information to deploy a new site
• Support new installations with the correct information at setup
• Maintain and update the database
• Maintain and update training and user support manuals including video tutorials
• Provide structured training sessions to finance managers in academies
• Provide short training tutorials over the web
• Be fully conversant with the financial jargon used in the educational financial arena
• Maintain contact with the customer through planned calls and generate additional training opportunities
• Progress to deliver onsite training modules to school business managers

Specific Job Knowledge:
• Qualifications- A high standard of qualification, preferably to a graduate level

Skills and Aptitudes:
• Good communication skills with the ability to quickly build empathy
• Being a motivated and organised individual is also essential as time will be spent away from the office up to 2-3 days at a time
• Must have a full clean driving licence as a pool car will be provided for travel
• Experience in finance or a finance related role could be advantageous

Type- Permanent
Salary- £16,000 PA
Hours- Full Time

Please call Alice at Prestige Recruitment Specialists for more information regarding the role, telephone 01482 212 581. Prestige Recruitment Specialists Ltd are acting as an employment agency working on behalf of the client. Your application will be given consideration and a shortlist of applicants will be submitted to our Client. If you have not heard within 7 days, you have been unsuccessful on this occasion. Prestige Recruitment Specialists Limited is an award winning independent recruitment agency that has been firmly established for over 25 years within Yorkshire and Lincolnshire.

 


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  • Group Head Office
  • Prestige House
  • 12 Bowlalley Lane
  • Hull
  • East Yorkshire
  • HU1 1XR
  • T: 01482 212581
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  • Leeds
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  • Nuart Road
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  • Nottingham
  • NG9 2NHL
  • T: 0115 7043391
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Prestige Recruitment LTD. Registered in England No: 409872.
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