Customer Service Team Leader
Prestige Recruitment Specialists are currently recruiting for our prestigious client for the role of Customer Service Team Leader based in Barton-upon-Humber. The ideal candidate will have experience within a similar role and have an enthusiastic and flexible approach to work.
Lead a team of Customer Service Advisors to deliver exceptional customer service, ensuring company policies are adhered to.
Handle internal and external customer queries using various communication platforms and monitor calls for training purposes.
Motivate the team to hit weekly targets to create a positive atmosphere, offering support and problem solving solutions.
Manage the department’s issues and concerns and create management reports on the team’s performance levels
Carry out each employee’s performance review, setting objectives and recommending training and development.
Strong communication skills
Customer service and team management experience is essential
Positive ‘can do’ attitude
Ability to work independently or part of a team
Prestige Recruitment Specialists Ltd are acting as an employment agency working on behalf of the client. Your application will be given consideration and a shortlist of applicants will be submitted to our Client. If you have not heard within 7 days, you have been unsuccessful on this occasion.
Prestige Recruitment Specialists Limited is an award winning independent recruitment agency that has been firmly established for over 25 years within Yorkshire and Lincolnshire