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2nd Line ICT Support Technician

2nd Line ICT Support Technician

Hessle Based with travelling to other sites

£11.52 per hour Temp to Perm

Full Time

Driving License essential

The successful candidate must be able to drive / own a vehicle, be able to quickly and efficiently identify and deal with IT related issues that may appear during the average workday of the company and be able to maintain patience and professionalism for each person they communicate with during the support process.


Key Duties

  • Ensure own CPD and professional competency is maintained
  • Strive to maintain positive working relationships across the team
  • Maintain a flexible approach to support your team and the wider business


  • Competent in the use and purpose of technology with strong IT skills in Microsoft office, learner management systems and Virtual learning environments
  • Planning and organising
  • Experience of leading and coordinating the delivery of operational work packages/projects
  • Ability to provide excellent customer service
  • Excellent communication skills
  • Troubleshooting and supporting Windows operating systems, Microsoft Office products, desktop and laptop hardware
  • Sound understanding of operating system security principles
  • Must be able to drive / own a vehicle


  • Previous experience is essential
  • Good understanding of IT security


  • To be accessible to team members and work in a supportive manner
  • Ensure an inclusive approach to decision making
  • Ensure all employees are treated fairly and without prejudice
  • Take an empathetic approach to managing the skills and development of employees
  • Respond to employees request efficiently and within a timely manner




GCSE or equivalent (preferred)



  • IT Support: 1 year (preferred)
  • Customer service: 1 year (preferred)
  • Reference ID: 2nd Line IT Support Technician


If you are interested and meet the above criteria, please send your CV to [email protected] or call the Commercial team on 01482 382 306 if you have any queries.

Due to the high volume of CVs we are currently receiving, we are unable to reply to each application. If you have not heard from us within 10 days, then unfortunately you have been unsuccessful on this occasion.

Please note: Prestige Recruitment is an equal opportunity employer with 30 years of service within the recruitment & staffing sector.


  • Group Head Office
  • Prestige House
  • 12 Bowlalley Lane
  • Hull
  • East Yorkshire
  • HU1 1XR
  • T: 01482 212581
  • F: 01482 212 880
  • Leeds Branch
  • 64 Wellington Street
  • Leeds
  • LS1 2EE
  • T: 0113 2436279
  • T: 0113 2458604
  • Dereham Branch
  • 15 Aldiss Court
  • Dereham
  • Norfolk
  • East Anglia
  • NR19 1TS
  • T: 01362 293120
  • F: 01362 690876
  • 7 Northumberland Street
  • Huddersfield
  • HD1 1RL
  • T: 01484 905199
  • Specialists in:
  • Ex-offender Employment Experts
  • The Quadrant
  • Nuart Road
  • Beeston
  • Nottingham
  • NG9 2NH
  • T: 0115 7043391
  • Specialists in:
  • Providing staff to the criminal justice sector

Prestige Recruitment LTD. Registered in England No: 04098721.

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